FREE SHIPPING (from Fr.49)

Customer Service

 

1) SHIPPING COSTS

We offer Free Delivery for orders over Fr.49. For orders below, standard shipping is Fr.7.

 

 2) PAYMENTS

All credit card payments are secured and encrypted.

You can pay with: PostFinance, PostCard, Twint, Mastercard, Visa, American Express or by Invoice ("Kauf auf Rechnung / Facture").

If you pay by invoice, please note that we work with our partner Powerpay (https://www.powerpay.ch/) that will proceed with a credit check on you before confirming the order. It is very important to give your correct first name, last name and address registered in Switzerland in order to succeed with the identification.

If you want to pay in a different way (Bank Transfer, PayPal, Post QR-Code,...), please contact our customer service, support@lillabam.ch.

 

 3) DELIVERY TIMES

If the items are in stock, we  always ship within 3 days. Otherwise, most items normally arrive in 10-15 days.

Due to the current high demand for our online products, our delivery times may be a bit extended during the next days.

We work hard to improve our service and offer fast shipping. You can always contact our customer service if you have specific questions: support@lillabam.ch.

 

 4) ORDER CANCELLATION

If you wish to cancel your order, please contact our customer service department as soon as possible. In order to keep our estimated delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel your order.

 

5) ORDER CONFIRMATION

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Make sure that this email has not ended up in your spam in case you do not see the order confirmation.